General Terms and Conditions 

  • Your instructor can be subject to change without any notice.

  • Newcomers to the studio must arrive at least 15 minutes early to class.

  • All services must be prepaid with either Visa, Mastercard or Debit. We do not accept any cash at the studio.

  • All service sales are finale. Services purchased through the studio are non-refundable, transferable, or exchangeable. 

  • We want this to be a safe and friendly environment for both staff and clients so please remember to lead with kindness and respect for others. 

Cancellations 

We require 12 hours notice for cancellation. If you cancel before the 12 hour mark your class will be credited back to your packaged, any cancellation after the 12 hours will be recognized as if you were in class and be taken from your package. However, we welcome you to come to any other class that day and wait on standby to make that class up. We cannot make any promises that the classes will not be full.

Monthly unlimited 

We love that you are a player but just a reminder to be respectful to your teammates and cancel within the 12 hour time frame if you cannot make class. We give you one freebie on us but after that a $20 dollar fee for all unlimited packages will be charged on top of your membership if you no show. 

Waitlist 

If a class is full jump on the waitlist!! You must currently have an active package or class with the studio. If a spot opens up in class you will be notified via email, so make sure that you check or have notifications on. If you are pulled into the class our 12 hour cancellation policy applies. If a spot opens up closer to the class time a member of the team will either call or email you to give you the option to join. 

Late Arrivals 

Try your best to be on time but we do know traffic and parking can be tricky. If you are an existing client please call and we will hold your spot for 5 minutes. If you are a new client you must arrive 15 minutes prior, if you are late we will re-credit your class back to you. If there is a waitlist for the class and someone is waiting on standby and you do not call the studio your spot will be given away. 

Dress Code

Wear something that you feel comfortable in that makes you want to move and play. Grip socks are not required but recommended in both the reformer and the mat studio and are sold in house. Clean indoor sneakers can be worn in the mat room for any of the classes that include cardio. Water and sweat towels are recommended! 

Merchandise 

Can be returned or exchanged within 15 days of being purchased. Must be unused.

Guests 16 and Under 

We require guests 16 years and under to get consent from a guardian in able to participate in all classes.